In this privacy policy (“policy”), we explain how we process your personal data, what we use the information for, and how we store and protect it.
We are the company responsible for processing your personal data in accordance with this policy, which means we are the data controller. Our information is:
Fitness Valby Langgade ApS
Address: Søndervej 38A, 2830 Virum
Company Registration Number: 43002783
Email: kontakt@fitnessvalbylanggade.dk
To make the policy easier to read, we use “we,” “us,” and “our” to describe our company. When we refer to our “website,” we mean https://trainfit.dk. When we refer to “you,” we mean you as a user of our website or a customer of our online services or products.
This policy applies to the personal data we collect and process about you when you visit and sign up for our services via our website (see section 1) and use our services and products. This policy does not apply when you use or visit other websites of ours.
On our website, in our emails, and on our social media profiles, we may have links to other companies, apps, or websites (“third-party websites”) that are not ours. This policy does not apply to how these third-party websites process your data. We therefore recommend that you read the privacy policies that apply to those third-party websites when you visit them.
We are a Danish fitness chain with centers throughout the country. To give you a better understanding of why, what, and for how long we process your data, we have divided our processing activities into areas that describe the different purposes for which we process your data.
As mentioned above, we are a Danish fitness chain with centers throughout the country. We process your data to deliver these services and products. This includes:
Registering and identifying you as a member.
Creating your account and subscription and setting it up.
Logging and storing the actions you take when you become a member and use the services and products.
Providing services and/or products as mentioned above, including giving you access to book classes, etc.
Handling payment transactions.
Answering your questions and providing customer service and support, including sending service-related messages to you and providing you with other services that can be ordered via the website.
The data we process about you for this purpose is:
General Personal Data:
Your contact and account information, including your name and email, and possibly your phone number and address (if you have provided it), information about your workout buddy, and your preferred fitness center.
Your requests and actions, e.g., signing up for and using our website, when you accepted our terms and conditions, and when you contacted us for support, etc. If you write to us, we process the content of your message.
Information regarding the choices you made when you became a member and how you use our service, including which classes you sign up for.
The type of service/product and subscription you have purchased, and information about your membership.
UX surveys, customer feedback, etc.
Payment information, including billing address, credit or debit card information, and payment and purchase history.
Other types of interactions you may have with us and our service, e.g., user interviews, tests, customer feedback, etc.
Information required to comply with the requirements of public or governmental authorities.
Sensitive Personal Data: We do not process sensitive personal data for this purpose.
The legal basis for our processing of your data is:
Your consent (GDPR Article 6.1.a)
To perform and fulfill our contract with you (GDPR Article 6.1.b)
To comply with our legal obligations (GDPR Article 6.1.c)
We collect the data directly from you, and we store this data as long as it is necessary for the purpose for which it is processed and in accordance with our data retention policy. Special circumstances or legal requirements may result in such periods being shorter or longer, including for the purpose of complying with legal requirements for the deletion or retention of data.
We process your data for marketing-related purposes, including:
Sending you newsletters and email marketing (if you have given consent).
Providing you with offers.
Tailoring our communication with you to meet your interests and focus areas.
If you sign up for an event, we process your data in that regard.
The data we process about you for this purpose is:
General Personal Data:
Your contact information, including your name, email, phone number, address, membership number, and country.
Purchase history, areas of interest, and use of our services and centers.
Which newsletters you signed up for when you requested to receive email marketing and guides.
Which events, courses, and other arrangements you have signed up for, when, about what, and if you provide feedback, what you thought of it.
Sensitive Personal Data: We do not process sensitive personal data for this purpose.
The legal basis for our processing of your data is:
Your consent (GDPR Article 6.1.a)
The legitimate interest rule (GDPR Article 6(1)(f))
We collect the data directly from you, and we store your data for as long as you subscribe to our newsletters, email marketing, etc. If you ask to be unsubscribed, we will keep your data for a certain period after your request so that we can demonstrate that we have met your request and to ensure that you do not receive the material. For the other types of information, we store such data for as long as the relevant activity is ongoing and for the period after that as described in our data retention policy. With regard to events, courses, etc., we store your personal data for as long as they are necessary for the purpose of the course or event and for their evaluation.
We process your data to prepare statistics and analyses for the use of our website and to monitor and analyze usage and trends. The data we process about you for this purpose is:
General Personal Data:
When you visit our website, our servers may automatically log the standard data provided by your web browser. This includes your computer’s Internet Protocol (IP) address, your browser type and version, your user agent, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
Cookie information: We use cookies and similar technologies to collect additional data about website usage and to operate our services.
We receive information when you interact with our website, such as when you visit our website, when you log into your account, and when you receive emails from us. This includes information such as your IP address, browser type, browser language, operating system, the referring webpage, pages visited, location, device information, etc.
Sensitive Personal Data: We do not process sensitive personal data for this purpose.
The legal basis for our processing of your data is:
Your consent (GDPR Article 6.1.a)
The legitimate interest rule (GDPR Article 6(1)(f))
Read our cookie policy for more information on the data processors we use, the duration of the various cookies, and the purposes of processing your data related to statistics. You can find our cookie policy here. We collect the data directly from you and from cookies and similar technologies.
We process your data collected from your use of our website and online services and products to improve the user experience of these. We use the data to operate our website, improve the security of our website and services, and the reliability and performance of them. We also use the data to improve the content we show you, including evaluating what content is most useful and how we can make the experience better when you visit our website. You can read about the cookies we use on our website here.
The data we process about you for this purpose is:
General Personal Data:
When you visit our website, our servers may automatically log the standard data provided by your web browser. This includes your computer’s Internet Protocol (IP) address, your browser type and version, your user agent, the pages you visit, the time and date of your visit, the time spent on each page, and other details.12
Cookie information: We use cookies and similar technologies to collect addition3al data about website usage and to operate our services.4
We receive information when you interact with ou5r website, such as when you visit our website, when you log into your account, and when you receive emails from us. This includes information such as your IP address, browser type, browser language, operating system, the referring webpage, pages visited, location, device information, etc.
Sensitive Personal Data: We do not process sensitive personal data for this purpose.
The legal basis for our processing of your data is:
Your consent, cf. GDPR Article 6.1.a
The legitimate interest rule, cf. GDPR Article 6(1)(f)
We store this data for up to 12 months, and cookie information is stored in accordance with the cookie policy. We collect your data from you and from your use of cookies, our website, and products.
Some of the legal bases for processing your data may overlap, so there may be multiple bases that justify us processing your data. We may also use your data in other ways, but we will inform you of these purposes when we collect your data. If you would like more information about our legal basis for processing your data, please feel free to contact us.
Note that special circumstances or legal requirements may mean that retention periods can be shorter or longer, depending on the purpose of complying with legal requirements for the deletion or retention of information.
We use reasonable organizational, technical, and administrative measures to protect the personal data we process about you. However, the internet is not a 100% secure environment, which means we cannot guarantee the security of the data you send us. Emails sent over the internet may not be encrypted, so we advise you not to include confidential or sensitive information in your emails to us.
We use companies (data processors) to help us, for example, with payments, sending newsletters, operating our website, etc. When we use a data processor, we ensure that there is a legal agreement on how they handle data on our behalf. We also ensure that they have appropriate security measures in place.
Here you can see which data processors we use. They process data on our behalf:
Google Analytics
Mailchimp
WordPress
Nets
Read our cookie policy regarding the data processors we use for these services.
Data is not disclosed to third parties. We only use data processors as mentioned above. However, please note that in the event that we are involved in bankruptcy, merger, acquisition, or reorganization, your information may be transferred as part of that transaction.
In some cases, we transfer personal data to countries outside the EU/EEA. The transfers take place on the basis of the following legal bases:
We provide appropriate safeguards for the transfer by using:
“Model contracts for the transfer of personal data to third countries,” as published by the European Union Commission.
Binding Corporate Rules.
or any other contractual agreement approved by the competent authorities.
You can always get a copy of the contract by contacting us via our contact form.
You have the following rights:
You have the right to ask us for copies of your personal data or to ask us to correct information that you think is inaccurate. We are obliged to inform you whether we are processing personal information about you, the purpose of the processing, the categories of personal information, and other available information about the source of such data. There are some exceptions, which mean that you may not always receive all the information we process, but as a main rule, you can always contact us and ask for your information.
You can ask us to delete your personal information under certain circumstances.
If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal does not affect the lawfulness of the processing carried out before you withdrew your consent. You can withdraw your consent by contacting us via our contact form.
You have the right to ask us to restrict the processing of your data and a similar right to object to the processing. You can object to our processing of the information relating to you at any time. If your objection is justified, we will no longer process such information.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format (data portability).
When your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data about you for such marketing.
There may be conditions or limitations on these rights. Therefore, for example, you may not have the right to data portability in a specific case—this depends on the specific circumstances of the processing activity. You are always welcome to contact us and ask. The same applies to some of the other rights.
The law gives us one month to respond to you, but we try to respond faster.
If you wish to report an issue or if you feel that we have not addressed your concerns in a satisfactory manner, you can contact the Danish Data Protection Agency:
Website: https://www.datatilsynet.dk
Email: dt@datatilsynet.dk
Address: Borgergade 28, 5., 1300 Kbh K
Phone: +45 33 19 32 00
You can always be informed of your rights by writing to us via our contact form. If you have questions about the policy, you are also welcome to contact us.
If you have subscribed to our newsletters or requested to receive marketing material from us, you can always unsubscribe. In all these emails, we include an unsubscribe link; you just click the link, and you will be unsubscribed. You can also unsubscribe by contacting us via our contact form.
Our services and our website are not directed at children, and you must be over 15 years old to use our services and website.
Please feel free to contact us if you have any questions about our policy.
We sometimes make changes to this policy to reflect our current practices and processing activities. We will take reasonable steps to notify you of changes via our website. If you are a registered user, we will notify you via email if significant changes are made to the policy by using the email you provided us when you signed up. If you continue to use our website or services after the notification, we will consider this as your acceptance of our privacy policy.
The policy was last updated on February 10, 2022.
